Eve McCann a service designer, kindly supported Ayrshire schools by recording a virtual challenge workshop video that young people can complete during home learning or in the classroom. The service design workshop takes young people through an end-to-end journey of a consumer. The story of Eliza’s Journey to School represents a customer’s journey map. In this instance, the journey starts from the moment Eliza wakes up to the moment she gets to school with problems along the way which require a resolution. This is a research task that may be very similar to a research task that is undertaken within the role as a service designer in the real world of work.
These types of video resources introduce our young people to different and creative career pathways available to them. Identifying topics within the curriculum that can be brought to life by our business partners enhances the learning process greatly.
